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Customs & Freight –
Frequently Asked Questions

FAQ

Frequently Asked Questions

Got questions about customs, freight, or our services? We’ve answered the most common ones to help you move with confidence.
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We provide import and export customs clearance for sea freight (FCL & LCL), personal effects, and commercial cargo across major UK ports including London Gateway, Southampton, Felixstowe, and Tilbury.
Yes — we offer free pre-clearance document reviews and help with HS/commodity code classification to ensure correct duty and VAT treatment.
Absolutely. We’ll guide you through the EORI registration process at no additional cost so you’re ready to trade internationally.
Yes, we offer nationwide FCL and LCL haulage coordination from port to warehouse or door — making your logistics seamless.
We’re available 24/7. Whether it’s an urgent shipment or a weekend clearance, we’re here when you need us.
You can fill out our Get a Quote form or email us directly at info@truegatelogistics.co.uk with your shipment details.
You’ll usually need a commercial invoice, packing list, bill of lading (or airway bill), and an EORI number. We’ll check these for accuracy before submission.
It typically takes a few hours to 1–2 working days, depending on the port, document quality, and any HMRC inspections.
FCL (Full Container Load) means you use the whole container. LCL (Less-than-Container Load) means you share the space with other importers. We clear both.
No — TrueGate Logistics handles declarations using our own badge access across major UK ports.
Yes. We manage both commercial and personal shipments, including Transfer of Residence (TOR) cases.
CDS (Customs Declaration Service) is HMRC’s system for customs entries. You’ll need to be registered to import/export. We can help set that up.
Yes. In addition to customs clearance, we offer sea freight forwarding and container haulage for both FCL and LCL shipments.
No need to worry — we always provide an all-inclusive quote. All port fees, handling charges, and clearance costs are clearly outlined upfront. No hidden fees, no surprises.
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Whether you need guidance on customs procedures, port access, or shipment updates, our dedicated team is here 24/7 to provide clear answers, fast resolutions, and reliable assistance every step of the way.

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  • 3rd Floor 86-90 Paul Street, London, United Kingdom, EC2A 4NE
  • +44 7440 760510
  • info@truegatelogistics.co.uk
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